Terms of Use

1. About these terms

“Website” means the pages, content and enquiry tools made available through this site. “Operator”, “we” and “us” refer to the organisation operating it. “Provider” means an independent person or business that may discuss or carry out a service. “You” means the person using the website or submitting an enquiry.

Use the website only if you can understand these terms and are authorised to provide the information involved. If acting for another person, a property owner or an organisation, make your role clear and confirm that you have the authority needed for the request.

2. The platform’s role

The website provides general service information and an opportunity to request a connection with an independent provider. The operator does not become the contractor for a project by receiving a form or passing an enquiry to a provider.

The website does not provide an emergency-dispatch service, an instant booking system or a guarantee that a suitable provider is available. A provider’s appearance in an introduction or discussion should not be treated as a guarantee of its qualifications, suitability, insurance or work.

Information about categories and project ideas is intended to help you describe a request. It does not replace an assessment of the particular property, equipment or circumstances.

3. Authority to make an enquiry

Submit requests for genuine projects or questions. You should be entitled to share the information you provide and able to arrange any permission needed to discuss the property or project.

If you are a tenant, occupier, representative or person other than the owner, explain the relevant arrangements. Making an enquiry does not establish that you can approve access, authorise work or commit another person to payment. Those matters must be confirmed before proceeding.

4. Submitting and progressing a request

Provide accurate, relevant information and a working reply address. Describe the project in everyday language if you do not know its technical details. An incomplete or unclear request may require follow-up or may not be suitable for an introduction.

By submitting the form, you ask the operator to review the enquiry and permit the sharing described next to the form and in the Privacy Policy. You can ask to correct or withdraw a request by contacting the operator, although information already shared cannot necessarily be recalled.

Submission does not create a booking, accepted quotation, service contract or obligation to purchase. It also does not require a provider to contact you, offer a price or accept the project.

5. Responses, availability and delivery

Whether an enquiry can progress depends on factors such as the project type, location, information available and provider availability. No particular response time, introduction or appointment is promised by the form.

A confirmation that a request was received relates to the submission process. It is not confirmation that a provider has reviewed it or that a visit has been arranged. Email filters, incorrect contact details or technical problems can affect subsequent communications.

Avoid sending repeated copies of the same enquiry while waiting for a response. The website may limit submissions to protect the service from duplicates, spam and misuse.

6. Assessing an independent provider

Before agreeing to work, discuss and verify the matters relevant to your project, including:

• The provider’s identity, contact information and authority to offer the service.
• Qualifications, licences, insurance and experience relevant to the proposed work.
• The assessment needed, proposed scope, products and materials.
• The estimate, payment terms, schedule, access requirements and any exclusions.
• How variations, complaints, cancellations and any aftercare will be handled.

You decide whether to engage a provider. The operator does not warrant or guarantee the provider’s work. An introduction should be one part of your assessment, not a substitute for your own enquiries and a clear agreement.

7. Agreements for services

Any agreement for assessment or work is made directly between you and the chosen provider, unless a separate written arrangement clearly states otherwise. The provider’s terms, proposal and applicable obligations govern that relationship.

Ask for the agreed scope and price in writing. Clarify whether the proposal includes materials, assessment, preparation, removal, making good, testing and any documentation relevant to the project. Do not assume an item is included simply because it appears in a general website description.

Any later change to scope, timing or price should be discussed with the provider before the additional work is undertaken. The website does not automatically approve changes on your behalf.

8. Prices, estimates and payment

Submitting an enquiry through the website is free. Charges for assessments, visits, labour, materials or other services are a separate matter to agree with the provider. The website does not collect a service deposit or payment-card details through the enquiry form.

Project illustrations and estimate-request cards do not state a guaranteed service price. Actual charges may depend on information that is unavailable until the provider has discussed or assessed the project.

Before paying, confirm the recipient, what the payment covers, when it is due and how any cancellation, refund or disputed amount would be handled. Do not include financial credentials or payment-card information in a website message.

9. Changes, cancellations and complaints about work

If you want to change or withdraw an enquiry before entering a service agreement, contact the operator with enough information to identify it. A request to withdraw does not automatically cancel a separate appointment or agreement made with a provider.

Arrange changes to appointments, quotations or contracted work directly with the provider. Any cancellation charge, refund, warranty or aftercare commitment depends on the agreement and the rights that apply to the transaction.

Raise concerns about work promptly with the provider and keep the relevant communications and documents. You may tell the operator about an introduction-related concern, but doing so does not appoint the operator to resolve a contractual dispute or guarantee a remedy.

10. Website information and illustrative material

Service descriptions, guidance and project examples are general information. They may not cover every product, property type or situation. Do not use them as instructions to diagnose or carry out work that requires a competent professional assessment.

Images, portraits and project scenes may be stock or generated illustrations. They do not, unless expressly identified otherwise, represent the operator’s employees, verified providers, completed client projects or a specific result you can expect.

Feedback labelled as illustrative, fictional or an example is demonstration content rather than verified customer feedback. Descriptions of possible experiences or outcomes are not promises of the same outcome for your request.

11. Acceptable use

You must not use the website or enquiry tools to:

• Send spam, fabricated enquiries, threats, harassment or discriminatory abuse.
• Impersonate another person or submit information you are not authorised to share.
• Introduce malicious code, attempt unauthorised access or interfere with the service.
• Bypass submission limits or use automated requests in a way that disrupts normal operation.
• Collect personal information from the website for unrelated solicitation or misuse.

Access or submissions may be restricted where reasonably necessary to address misuse, technical problems or an applicable obligation. A restriction on website use does not determine the rights or obligations under an independent service contract.

12. Content ownership and permitted use

Website text, design, photographs, graphics and other materials may be protected by intellectual-property rights held by the operator or their respective owners. Third-party materials remain subject to the rights and permissions under which they are used.

You may view the website and use its information for a genuine personal or business service enquiry. This does not grant a general right to copy the website, remove attribution, resell its content or present its materials as your own.

By providing a project description, you permit its use and relevant sharing for the enquiry process described in the Privacy Policy. You do not give the operator unrestricted permission to use personal information for unrelated purposes.

13. Links and external services

The website may refer to resources or providers operated by other parties. Their content, systems and commercial terms are outside the operator’s control. A link or introduction is not a guarantee that an external service will remain available or meet your requirements.

Check the relevant terms and privacy information before sharing additional details, making a payment or entering an agreement through another service.

14. Website availability and technical limitations

The website may be changed, maintained, interrupted or temporarily unavailable. Content and tools may be updated to address errors or reflect changes to the enquiry process. Continuous access and error-free operation are not guaranteed.

A technical failure, unsuccessful form response or missing confirmation should not be treated as proof of a booking or accepted request. If you are uncertain whether an enquiry was received, seek clarification before making assumptions about follow-up.

15. Responsibility and rights that remain protected

The operator’s role is limited to the website and enquiry process described in these terms. Provider availability, assessment, quotations and work remain matters for the independent provider and the agreement you make with it.

To the extent permitted by applicable law, the operator does not accept responsibility for a provider’s independent acts, omissions or work merely because an enquiry passed through the website. These terms do not remove responsibility that the law requires the operator to accept for its own conduct.

Nothing in these terms excludes or limits a right, remedy or liability that cannot lawfully be excluded or limited. Mandatory consumer protections and other applicable rights continue to apply. No exclusive court, country or dispute process is selected by this general wording.

16. Urgent or dangerous situations

Do not rely on an enquiry form for immediate assistance, an urgent fault or a dangerous situation. It is not continuously monitored as an emergency channel and does not arrange emergency dispatch.

Where immediate assistance is required, use the appropriate emergency or utility contact available for the circumstances. A message submitted through this website should not delay seeking that assistance.

17. Questions and changes to these terms

Questions about website use or an enquiry can be sent through the website contact form. Distinguish a question about the website from a complaint about independently contracted work, so it can be directed appropriately.

These terms may be updated as the website or enquiry service changes. Review the current terms when making a new request. An update does not automatically rewrite a separate agreement with a provider or remove rights that have already arisen.